Home Networking

How can I change the password on my wireless network?

HREC generally maintains management access to routers on the customer premises for support and troubleshooting purposes. In most cases, an HREC technician can make the changes for you. If your router was not supplied or configured by HREC, you will need to connect to the router management directly to make changes. HREC can only provide limited support for 3rd party routers when remote management is not configured.

I would like to use my own router, what do I need to know to configure it?

Connections to the HREC internet service network use PPPoE authentication. The PPPoE login information is entered into an HREC-supplied router at the time of installation. If you would like to replace the HREC-supplied router with your own, simply contact our office for the PPPoE credentials for your account and enter them into the new router. Alternatively, the new router may be dropped off at our office to be configured by an HREC technician.