Dear Members:

Libby CalnonIt’s mid-November as I write this, and the past week has brought our first wintry weather to the valley. We’ve had freezing temperatures and ice in some areas. It’s a good time to prepare for possible storms and outages affecting your electric and internet service.

Winter storms can cause multiple trouble spots in our service area. When storms hit, we prioritize our response to restore outages affecting the largest number of members first. Sometimes we need to quickly de-energize additional lines in order to safely complete repairs or to minimize equipment damage. Your patience and understanding during the repair process are greatly appreciated.

Our employees who answer outage calls usually do not have information about the causes of specific outages or know when repairs will be completed. Our repair priorities may change with evolving conditions or events. When outages are widespread, call takers need to keep conversations brief. Please be prepared to provide your name, address, phone number and the time your outage began. It’s also helpful to know if you’ve seen any trees on lines, broken wires or other potential outage causes.

Please remember, if you see a downed line, stay at least 50 feet away, keep others away and immediately call 541-354-1233 to report it. Downed lines can be energized even if they look completely harmless.

When outages hit, we work as quickly as safety allows to restore your service. Restoration during major storms can sometimes take a few days. That’s why we encourage you to prepare in advance. A home emergency kit can help you and your family stay safe and comfortable while we complete our repair work. To learn about preparing for winter weather, go to our Outage Preparation page.

Safely restoring your service is our highest priority when storms hit. Rest assured, our crews are ready to answer the call if the need arises. Let’s all hope for a trouble-free and enjoyable winter season!

Libby Calnon
General Manager

P.S. High-speed internet service makes a great Christmas gift! Call us at 541-354-1233 to learn more about our internet services available in your area.